Victoria’s Secret & Co has postponed the release of its first quarter (Q1) 2025 earnings due to a security incident affecting its information technology systems.
On 24 May, the company detected unauthorised access within its network and promptly initiated response protocols, including engaging third-party experts.
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The brand temporarily shut down its corporate systems and e-commerce website on 26 May, as a precautionary measure. The website was restored on 29 May and is undergoing a process to restore full access to corporate systems.
The event also temporarily hindered specific operations at Victoria’s Secret and PINK retail locations, the majority of which have since been reinstated.
Despite the incident, the company says its financial results for the quarter were not affected and were “near or exceeded the high-end of guidance”.
However, the restoration process has hindered employees’ access to systems necessary for releasing Q1 financial results, leading to the postponement of the earnings release and call webcast originally set for 5 June.
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By GlobalDataThe company says that it “plans to announce a new earnings release and earnings call webcast date in due course”.
The full scope and impact of the incident are still under assessment by the board’s Audit Committee.
Victoria’s Secret has stated: “Although this incident has not caused a material disruption to its operations to date, the company has incurred, and may continue to incur, expenses and other financial impacts related to this incident, which could negatively impact its future financial results, including for the second quarter of fiscal 2025.”
Meanwhile, the brand has shared preliminary financial results for the quarter, showing net sales of $1.35bn, adjusted operating income of $32m, and adjusted net income per diluted share of $0.09, which compare favourably to previous guidance.
In April 2025, the company revealed a series of leadership appointments to enhance growth across its brands.
